Frequently Asked Questions (FAQs)

1. Are the perfumes sold on Eco-Sellers LLC authentic?

Absolutely. We guarantee that all perfumes and fragrances sold on our store are 100% authentic and sourced from reputable distributors.

2. Where do you ship from?

All orders are processed and shipped directly from our warehouse located in Chesapeake, Virginia.

3. How long will it take to receive my order?

Standard shipping usually takes 3 to 7 business days within the United States, depending on your location.

4. Can I return a perfume if I have already opened it?

Due to hygiene and safety reasons, we can only accept returns for items that are unopened, unused, and in their original plastic-wrapped packaging.

5. What should I do if my bottle arrives damaged?

If your order arrives damaged or leaking, please contact us at Support@ecosellersllc.com within 48 hours of delivery with photos of the damage for a replacement or refund.

6. How do I track my order?

Once your order is shipped, you will receive an automated email containing your tracking number and a link to track your package.

7. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal for secure transactions.

8. What is the difference between EDP and EDT?

EDP (Eau de Parfum) contains a higher concentration of fragrance oils (15-20%) and lasts longer, while EDT (Eau de Toilette) has a lower concentration (5-15%) and is lighter.

9. Can I cancel or change my order?

Orders can only be canceled or modified before they are processed for shipping. Please contact us immediately if you need to make changes.

10. Do you ship internationally?

Currently, we only provide shipping services within the United States.

11. How should I store my perfumes to keep them fresh?

Store your perfumes in a cool, dark place away from direct sunlight and humidity (avoid bathrooms) to maintain their original scent quality.

12. Are your perfumes safe for sensitive skin?

While our products are authentic, we recommend doing a small patch test on your wrist before full application if you have very sensitive skin.

13. Why does my perfume smell slightly different than my previous bottle?

Fragrances can vary slightly due to reformulations by the manufacturer or natural variations in ingredients (like florals) harvested in different years.

14. What if my package is marked as delivered but I haven't received it?

Please check with your neighbors or building management first. If it is still missing after 24 hours, contact the carrier or our support team for assistance.

15. How can I contact customer service?

You can reach us via email or phone during our business hours. All details are provided in the contact section below.

Business Name: Eco-Sellers LLC

Business Mail: Support@ecosellersllc.com

Business Phone: 7033714972

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)

Business Address: 1838 Woodgate arch, Chesapeake Va 23320