Return and Refund Policy

At Eco Sellers LLC, we value your satisfaction and want you to shop with confidence. If for any reason you are not fully satisfied with your purchase, our return and refund policy ensures a smooth and transparent process.

Eligibility for Returns

You may return items within 30 days of receiving your order. To qualify for a return:

  • The item must be unused, in its original packaging, and in the same condition as when received.

  • A valid proof of purchase (such as order confirmation or receipt) is required.

  • Certain items such as sale products or gift cards may not be eligible for return.

How to Initiate a Return

To begin your return process:

  1. Contact us at help@ecosellersllc.com with your order number and reason for return.

  2. Our customer support team will review your request and provide you with return instructions.

  3. You must send the item back using a trackable shipping service.

  4. Once we receive and inspect the product, we will update you about the approval or rejection of your refund.

Return Shipping Costs

  • Customer-Initiated Returns (change of mind, wrong size, wrong color): The customer will be responsible for return shipping costs.

  • Eco Sellers LLC-Initiated Issues (damaged item, incorrect product sent): We will cover the cost of return shipping once the issue is verified. Customers must provide clear photos and details to our support team for validation.

Return Label Responsibility

  • Change of Mind: Customer downloads and prints return label, customer pays courier cost.

  • Damaged Product (company’s fault): Customer downloads and prints return label, Eco Sellers LLC covers courier cost.

  • Wrong Item Sent (company’s fault): Customer downloads and prints return label, Eco Sellers LLC covers courier cost.

  • Wrong Size/Color Ordered by Customer: Customer downloads and prints return label, customer pays courier cost.

Refund Process

  • Once your return is approved, refunds are processed within 10 business days to your original payment method.

  • Please note that original shipping fees (if any) are non-refundable.

  • If the returned item is used, damaged, or not in its original condition, Eco Sellers LLC reserves the right to decline the refund.

Exchanges

If you need an exchange due to product defects or if you prefer a different product, simply email us at help@ecosellersllc.com with your order number and the item you’d like in exchange. Our team will guide you through the process.

Restocking Fee

Eco Sellers LLC does not charge any restocking fee.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at help@ecosellersllc.com with clear photos of the issue. We will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

  • Sale items

  • Gift cards

Business Information

 

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