FAQ
Welcome to the Eco Sellers LLC FAQ Page.
We’ve gathered answers to the most common questions about our T-shirts, shipping, returns, and payments so you can shop confidently and stress-free.
General Questions
Q: What kind of products does Eco Sellers LLC offer?
A: We specialize in quality T-shirts designed for comfort, durability, and style. Our collection suits both casual and everyday wear, with each product chosen for its practicality and timeless appeal.
Q: Are your T-shirts eco-friendly?
A: We are committed to sustainability where possible and aim to integrate eco-conscious practices throughout our business. While not every T-shirt is made from organic materials, we prioritize durable fabrics and long-lasting quality to reduce waste and promote responsible shopping.
Q: Do your T-shirts shrink after washing?
A: Our T-shirts are pre-treated to minimize shrinkage. We recommend washing them in cold water and air-drying to maintain their original fit and quality over time.
Q: How can I find the right size?
A: Each product page includes a detailed size chart. We recommend checking measurements before ordering to ensure the perfect fit. If you still need help, our support team can guide you with sizing advice.
Q: How can I contact Eco Sellers LLC for support?
A: You can reach us through email at help@ecosellersllc.com or call us at +1 (703) 371-4972. Our chat support is available 24/7 to assist with your questions.
Shipping
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United States.
Q: How long does delivery take?
A: Orders usually take 1–3 business days to process and 5–6 business days to ship, making the total estimated delivery time around 6–9 business days.
Q: Do you ship internationally?
A: Currently, we only ship within the United States. However, we plan to expand international shipping soon. Updates will be announced on our website and social media pages.
Q: Will I receive tracking information?
A: Yes, once your order ships, a tracking link will be emailed to you so you can monitor your delivery status in real time.
Q: What if my order doesn’t arrive on time?
A: In rare cases of delay, please contact us so we can coordinate with our shipping partners and resolve the issue quickly.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return period from the date of delivery. Items must be unused, in original condition, and returned in their original packaging.
Q: Who pays for return shipping?
A: If the issue is from our side (wrong item, defect), we cover the shipping cost. If the return is due to personal preference or change of mind, the customer covers return shipping.
Q: How do I start a return?
A: Email help@ecosellersllc.com with your order number and reason for return. Our team will guide you through the process and provide a return label if needed.
Q: How long does it take to get a refund?
A: Refunds are processed within 10 business days after we receive and inspect the returned item. Funds are sent back to the original payment method.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as PayPal for secure transactions.
Q: Can I cancel or change my order?
A: Yes, if your order hasn’t been processed or shipped yet. Please contact us immediately so we can assist before dispatch.
Q: How do I know if my order was successful?
A: After placing an order, you’ll receive a confirmation email with your order number and details. If you don’t receive it within a few minutes, please check your spam folder or contact our team.
Q: What should I do if my payment doesn’t go through?
A: Double-check your card details and billing address. If it still doesn’t work, try another payment method or contact our team for help.
Q: Is my payment information safe?
A: Yes. All transactions are processed through encrypted and PCI-compliant systems. Eco Sellers LLC does not store full card details, ensuring your payment information remains secure.
Q: Do you offer discounts or promotions?
A: Yes, we occasionally run limited-time promotions and discounts. Subscribe to our newsletter or follow our social media to stay updated.
Q: Can I get a replacement instead of a refund?
A: Yes, if the returned product meets our return policy, you may request a replacement item instead of a refund. Just mention your preference in your return request email.
Contact Information
Business Name: Eco Sellers LLC
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)
Business Mail: help@ecosellersllc.com
Business Phone: +1 (703) 371-4972
Business Address: 1838 Woodgate Arch Chesapeake Varginia 23320, United States
Chat Support: 24/7