Frequently Asked Questions (FAQ) – Eco Sellers LLC

1) How long does shipping take?

Orders at Eco Sellers LLC are processed quickly and shipped with trusted carriers. Our processing & handling time is 1–3 business days, and after that, delivery to most U.S. locations takes 6–9 business days in total.

2) Do you ship internationally?

Currently, we only ship within the United States. We are working to expand international delivery options in the future. Updates will be posted on our website and social media channels.

3) What are your shipping charges?

Shipping charges depend on the product’s weight, destination, and carrier service. Final shipping costs are shown clearly at checkout before you confirm your order. Occasionally, we offer free shipping promotions, which will be displayed on the site.

4) How can I track my order?

Once your order ships, we will email you a tracking number and link. You can use this to check your package’s progress on the carrier’s website.

  • Didn’t get the email? Check your spam/junk folder.

  • Still need help? Email us at help@ecosellersllc.com with your order number.

5) What is your return policy?

We offer a 30-day return policy from the date of delivery. To be eligible:

  • The product must be unused, unwashed, and in original packaging.

  • You must provide proof of purchase (order number or receipt).
    Once returned and inspected, we’ll issue a refund or exchange.

6) How do I request a return or exchange?

To request a return/exchange:

  • Email help@ecosellersllc.com with the subject line: “Return Request – Order #12345.”

  • Include your order details, product name, and reason for return.

  • If defective or incorrect, attach photos for faster processing.
    We’ll reply with step-by-step instructions and return address details.

7) How long do refunds take?

Refunds are usually processed within 10 business days after we receive and inspect your return. Funds are sent to your original payment method. Banks and card providers may take extra time to reflect refunds.

8) What if I receive a damaged or wrong item?

If your order arrives damaged or incorrect:

  • Contact us within 7 days at help@ecosellersllc.com.

  • Provide your order number and photos of the item.
    We will arrange a replacement or full refund, and we’ll guide you through the return process.

9) Which payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, MasterCard)

  • PayPal

  • Stripe
    All transactions are safe and encrypted.

10) Is my payment information safe?

Yes. We use SSL encryption and trusted gateways like PayPal and Stripe. Eco Sellers LLC does not store or share your card details. Your payment data is fully secure.

11) Can I cancel my order after placing it?

If your order has not yet shipped, you can request cancellation. Please email help@ecosellersllc.com immediately with your order number.
If the order is already dispatched, cancellation is not possible, but you can return it once delivered.

12) Do you offer gift cards or discount codes?

At the moment, we don’t offer gift cards. However, we provide seasonal discounts and promo codes during sales. Subscribe to our newsletter or follow us on social media to stay updated.

13) How do I choose the right size?

Each product page has a size chart. To pick the right size:

  • Compare the chart with your own measurements or a T-shirt you already own.

  • If unsure, email us your height, weight, and usual size — our team will recommend the best fit.

14) What are your business hours and response times?

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST).

  • Chat Support: 24/7 available on our website.

  • Email Support: We aim to reply within 24 hours on business days.

15) How can I contact customer support?

You can reach Eco Sellers LLC via:

  • Phone: +1 (703) 371-4972 (during business hours)

  • Email: help@ecosellersllc.com (for orders, returns, and support)

  • Live Chat: Available 24/7 for instant help
    For faster support, please include your order number and details in your message.

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